Quick answers, friendly humans behind them.

Around 5 minutes for the embed + basic AI. Add your help docs to the knowledge base and you're production-ready in under an hour.

It's heavily constrained. The system prompt forbids inventing product names, prices, or order details, and the AI will say "I don't know, let me get a human" rather than guess. Tool results (Shopify lookups, KB search) are always quoted verbatim.

Yes. Settings → AI Agent → toggle Off. Your widget then works as a pure live chat with the human team. You can also pause the AI per-conversation from the inbox.

The AI handles every conversation 24/7. When it can't resolve something, it asks for the visitor's email + escalates so a human can follow up by email or push notification. Conversations don't get lost.

For order lookup yes (a custom Admin API token, ~3 minutes). For cart-in-chat NO, that uses Shopify's public Storefront MCP, no install needed.

On Supabase Postgres in your chosen region (default Sydney). Encrypted in transit (TLS) and at rest (AES-256). We never train AI models on your conversations. Export anything as CSV from the dashboard at any time.

Yes. Sessions, messages, leads, KB articles, scheduled broadcasts, and triggers all export to CSV/JSON from the dashboard. No vendor lock-in.

Blypp is AI-first. The AI is trained on your knowledge base, can search your live Shopify catalog, add items to a real cart with a Checkout button, and only escalate to a human when it actually matters. Most other live-chat tools bolt AI on as an upsell. We bundle it.

[email protected] for support questions, [email protected] for everything else. Replies usually within a few hours.