Documentation

Everything you need, nothing you don't.

Practical guides for shipping a Blypp-powered chat. Skim the cards or use the search in your browser (we keep this page deliberately one-page so Cmd-F just works).

🚀

Getting started

Install the widget
Drop one line of HTML before </body>.
Train your AI
Paste your help docs into the knowledge base.
Customize appearance
Brand colors, position, launcher shape.

🤖

AI agent

How replies work
Streaming, tool calls, fallback to human.
Knowledge base
Bulk import, categories, re-indexing.
Persona + tone
Slider, custom greetings, humanize voice.

💬

Conversations

Inbox + handoff
Live chat, AI/human switch, escalation.
Pre-chat form
Card builder, custom fields, validation.
Canned shortcuts
/ to autocomplete saved replies.

📈

Growth

Broadcasts
One-shot + scheduled. Targets visitors live now.
Triggers
Proactive message bubble above the launcher.
Lead capture
Pre-chat + email autodetect + CSV export.

🔌

Integrations

Shopify (legacy)
Order lookup via Admin API.
Shopify MCP (cart)
Cart-in-chat, no app install needed.
Gmail
Two-way email threading.
REST API + Webhooks
Push + pull from anywhere.

⚙️

Account

Team + roles
Invite agents, owner/admin/agent roles.
Billing
Plans, quotas, upgrades.
Multi-store / agency
Manage many properties from one login.

Need a one-on-one?

If you would rather have someone walk you through it, drop us a line at [email protected] and we will set up a 20-minute screenshare. No pitch, just setup.